While we try to be as flexible as possible, there are certain items that cannot be returned or exchanged for very specific reasons. These items include:
- Custom builds
- Special orders (e.g. something that is not in stock that we are ordering just for you)
- Oversized or overweight items
- Discontinued products
- “Used” or refurbished items
- Personal items (e.g. earphones)
- Authorization keys
Our main goal is to give you the best experience possible and we will do whatever it takes to fix the issue you are facing.
If you have any questions about whether the product you are buying falls under the non- returnable category, feel free to email us at firstname.lastname@example.org
Kindly note this policy is only applicable for orders placed on our webstore and Annex Pro reserves the right to change this policy without any prior notice.