RETURN POLICY

Changed your mind?

We are happy to accept the product back within 14 days. You can return the item and get a full refund or exchange the product for another one (not applicable on all items, please see below):

  • Custom builds
  • Special orders (e.g. something that is not in stock that we are ordering just for you)
  • Software
  • Oversized or overweight items
  • Discontinued products
  • “Used” or refurbished items
  • Personal items (e.g. earphones)
  • Authorization keys

Any product you return must be in the same condition you received including all accessories and in the original packaging. Please keep the receipt.

After 14 days:
In case of an approved return or exchange, please note that you would be responsible for shipping the product back to our office/warehouse. Additional restocking fees may apply. More detailed instructions would of course be provided to help you in this process.

What if I receive a defective product?

If you believe you’ve received a defective product, please contact the manufacturer right away.

First you must communicate with the manufacturer’s technical/customer support team. They will determine if the unit needs to be replaced or repaired and then they will provide a Ticket Number/ RMA (Return Merchandise Authorization) number.

Please note only the manufacturer’s technical/customer support team can authorize a repair or a replacement.

If the unit is within the warranty period, the warranty will cover one way shipping. For units outside warranty, you will need to cover both ways shipping.

In case you need help reaching them, please do not hesitate to get in touch with us at contact@annexpro.com

Please find below options to reach the manufacturer:

Wacom

Please find below options to get in touch with Wacom customer support:
https://www.wacom.com/en-us/support
You can also get in touch with them via chat, phone, or email, directly from there.

Other two other options are as follows:

Blackmagic Design

Please get in touch with Blackmagic Design @ https://www.blackmagicdesign.com/ca/support/

Email: support-usa@blackmagicdesign.com

Phone: +1 408 954 0500

EIZO

Please find below option to get in touch with EIZO Support.

Email: us.support@eizo.com

Phone: +1 888 900 8383

Or via weblink: www.eizo.com/forms/tech-support-request/

While we try to be as flexible as possible, there are certain items that cannot be returned or exchanged for very specific reasons. These items include:

  • Custom builds
  • Special orders (e.g. something that is not in stock that we are ordering just for you)
  • Software
  • Oversized or overweight items
  • Discontinued products
  • “Used” or refurbished items
  • Personal items (e.g. earphones)
  • Authorization keys

Our main goal is to give you the best experience possible and we will do whatever it takes to fix the issue you are facing.

If you have any questions about whether the product you are buying falls under the non- returnable category, feel free to email us at contact@annexpro.com

Kindly note this policy is only applicable for orders placed on our webstore and Annex Pro reserves the right to change this policy without any prior notice.

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