POST-SALES TECHNICAL SUPPORT

WHO WILL BE THERE FOR YOU WHEN SOMETHING GOES WRONG?

IT COSTS NO MORE TO BUY FROM ANNEX PRO

  • Our software and IT hardware prices are the same as (or lower than) online stores, big boxes & directly from the manufacturer, which will give you little or no support after purchase
  • After-sales technical support is included for the duration of the warranty, and even after that runs out, we’ll always have your back
  • Escalation Support: Our strategic partnerships with Autodesk, Avid, Wacom, EIZO, Leonvo ensures quick responses & resolutions
  • Licence Management Support: We take the pain out of managing complex licenses from Autodesk, Avid, Adobe, Pixologic, Chaos V-Ray, AWS/Deadline & more
  • Our support ticketing system guarantees status tracking to completion
  • Optional technical support packages include
    • Hourly pay-as-you-go for smaller projects (ideal for longer timelines)
    • Annual blocks of hours for assured support (tailored for more urgent deadlines)
  • Customer Success focus, to proactively ensure positive outcome to any issues that arise.

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