Online Order Return Policy

Kindly note this policy is only applicable for orders placed on our online store, and Annex Pro reserves the right to change this policy without any prior notice.

 

We are able to accept the product back within 14 days of purchase. You can return the item and get a full refund or exchange the product for another one. Excluded items are listed below:

  • Custom builds
  • Special orders (e.g. something that is not in stock that we are ordering just for you)
  • Software
  • Oversized or overweight items
  • Discontinued products
  • “Used” or refurbished items
  • Personal items (e.g. earphones)
  • Authorization keys

Any product you return must be in the same condition you received including all accessories and in the original packaging.

Order returns after 14 days:

In case of an approved return or exchange, please note that you would be responsible for shipping the product back to our office/warehouse. Additional restocking fees may apply. More detailed instructions will be provided to help you with this process.

What if I receive a defective product?

If you believe you’ve received a defective product, please contact the manufacturer right away.

First you must communicate with the manufacturer’s technical/customer support team. They will determine if the unit needs to be replaced or repaired and then they will provide a Ticket Number/ RMA (Return Merchandise Authorization) number.

Please note only the manufacturer’s technical/customer support team can authorize a repair or a replacement.

If the unit is within the warranty period, the warranty will cover one way shipping. For units outside warranty, you will need to cover both ways shipping.

If you need help reaching them, please do not hesitate to contact us to support.

Please find below option to reach our key manufacturers: 

Wacom 

https://www.wacom.com/en-us/support
www.wacom.com  LIVE CHAT
Phone: 1-855-MYWACOM

BlackMagic Design

https://www.blackmagicdesign.com/ca/support/
Email: support-usa@blackmagicdesign.com
Phone: +1 408 954 0500

Eizo

Email: us.support@eizo.com
Phone: +1 888 900 8383
Weblink: www.eizo.com/forms/tech-support-request/

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