Online Order Warranty Info

  • If you are within warranty and experience trouble with the product, please contact the manufacturer as soon as possible to initiate the RMA process.
  • Create a service ticket or call the support phone number via the links below and a service technician will contact you to assist.
  • Annex Pro is here to offer guidance if you need help with your new product; please contact us if you need assistance.

Defective Products & Warranty Claims

For any warranty-related issues that occur after the first 14 days, please contact the manufacturer directly. If you’re having issues with the procedure, we will do what we can to help you. Please contact us or call 800-682-6639 to discuss warranty policies or for assistance with the procedure.

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Vancouver – we recognize that we are on the traditional, ancestral and unceded territory of the Coast Salish peoples Sḵwx̱wú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) and xʷməθkʷəy̓əm (Musqueam) Nations. We thank these Nations for having cared for these lands and waters since time immemorial. We are dedicated to show our appreciation to the Indigenous people’s stewardship and thank them for sharing these lands with us.

Toronto – we recognize that we are on the traditional, ancestral and unceded territory of the Mississaugas of the Credit First Nation, Anishinaabe, Haudenosaunee and the Huron-Wendat Nations. We thank these Nations for having cared for these lands and waters since time immemorial. We are dedicated to show our appreciation to the Indigenous people’s stewardship and thank them for sharing these lands with us.

Montréal – nous reconnaissons que nous sommes sur le territoire traditionnel, ancestral et non cédé des Nations Kanien’kehá:ka (Mohawk) et Anishinabeg (Algonquin). Nous remercions ces Nations d’avoir pris soin de ces terres et de ces eaux depuis des temps immémoriaux. Nous sommes déterminés à montrer notre appréciation à l’intendance des peuples autochtones et à les remercier de partager ces terres avec nous.