Shipping Options & Lead Time

Shipping Options

Annex Pro offers free shipping for orders over $250.
*Some oversized items may have additional shipping costs which will be automatically added to your order at checkout. 

Most orders will ship via Fedex, UPS, or Purolator. You will receive your tracking number and carrier info by email when your order ships. Some accessories will ship via Canada Post and will not include a tracking number. You will receive an email notification when your order has shipped. 

Curbside pickup is available at our Vancouver office only. You will receive an email notification when your order is ready, and you may be asked to present your photo ID and credit card at pickup. 

Lead Time

We aim to ship your order within 2 business days; you will receive an email notification when your order is placed, and again when it has shipped including tracking info if applicable. For special orders or items marked “out of stock”, you will be provided with an estimated ship date within 2 business days of placing your order.  

Software activation codes (not physical discs or dongles) ordered before noon PST will be delivered by email on the next business day.

For orders that have already shipped or been received, please review our Return Policy.

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Vancouver – we recognize that we are on the traditional, ancestral and unceded territory of the Coast Salish peoples Sḵwx̱wú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) and xʷməθkʷəy̓əm (Musqueam) Nations. We thank these Nations for having cared for these lands and waters since time immemorial. We are dedicated to show our appreciation to the Indigenous people’s stewardship and thank them for sharing these lands with us.

Toronto – we recognize that we are on the traditional, ancestral and unceded territory of the Mississaugas of the Credit First Nation, Anishinaabe, Haudenosaunee and the Huron-Wendat Nations. We thank these Nations for having cared for these lands and waters since time immemorial. We are dedicated to show our appreciation to the Indigenous people’s stewardship and thank them for sharing these lands with us.

Montréal – nous reconnaissons que nous sommes sur le territoire traditionnel, ancestral et non cédé des Nations Kanien’kehá:ka (Mohawk) et Anishinabeg (Algonquin). Nous remercions ces Nations d’avoir pris soin de ces terres et de ces eaux depuis des temps immémoriaux. Nous sommes déterminés à montrer notre appréciation à l’intendance des peuples autochtones et à les remercier de partager ces terres avec nous.