Capture and Playback Devices

Annex Pro offers the following secure payment methods:

• Direct Bank Transfer (preferred)
• Financing for easy monthly payments through Paybright. Learn more at https://paybright.com/faq/ or contact us for more details.

Payment subject to additional verification by your card issuer as well as Annex Pro.

• Credit Card (up to $5k incl tax)

Order cancellation

You may request a change or cancellation to your order provided it has not already been processed and shipped. Because we make an effort to process your order as quickly as possible, a change may not always be possible. Please reach us at contact@annexpro.com or 800-682-6639 to request changes. Cancellations may be subject to processing fees.

Annex Pro can offer volume discounts on multiple units to qualified customers. Please email us at contact@annexpro.com or call 800.682.6639.

We are happy to offer education discounts to schools, students and teachers.

If you are a student: Click Here

If you are an instructor or purchasing on behalf of an educational institute, please email contact@annexpro.com or call 800-682-6639 to learn more.

Read our return policy here.

For Online Orders

Within the first 14 days of purchase
Should your unit have any material defect within the first 14 days of purchase, we will be happy to exchange the product for you for another
unit of the same model. Please follow the instructions for exchange in our Return and Exchange Policy.

After the first 14 days of purchase
For any warranty-related issues that occur after the first 14 days, please contact the manufacturer directly. If you’re having issues with the procedure, we will do what we can to help you. Please contact Annex Pro at contact@annexpro.com or 800-682-6639 to discuss warranty policies or for assistance with the procedure.

Read our return policy here.

If you have any questions regarding whether the product you are buying falls within the non-returnable category, don’t hesitate to reach us at contact@annexpro.com.