Capture and Playback Devices

Annex Pro offers the following secure payment methods:

• Direct Bank Transfer (preferred)
• Financing for easy monthly payments through Paybright. Learn more at https://paybright.com/faq/ or contact us for more details.

Payment subject to additional verification by your card issuer as well as Annex Pro.

• Credit Card (up to $5k incl tax)

Order cancellation

You may request a change or cancellation to your order provided it has not already been processed and shipped. Because we make an effort to process your order as quickly as possible, a change may not always be possible. Please reach us at contact@annexpro.com or 800-682-6639 to request changes. Cancellations may be subject to processing fees.

Annex Pro can offer volume discounts on multiple units to qualified customers. Please email us at contact@annexpro.com or call 800.682.6639.

We are happy to offer education discounts to schools, students and teachers. Please email us at contact@annexpro.com or call 800.682.6639 to learn more.

Within the first 30 days of purchase
Should your unit have any material defect within the first 30 days of purchase, we will be happy to exchange the product for you for another
unit of the same model. Please follow the instructions for exchange in our Return and Exchange Policy.

After the first 30 days of purchase
For any warranty-related issues that occur after the first 30 days, please contact the manufacturer directly. If you’re having issues with the procedure, we will do what we can to help you. Please contact Annex Pro at contact@annexpro.com or 800-682-6639 to discuss warranty policies or for assistance with the procedure.

We are happy to offer you a “No Hassle” returns and exchange policy. If you encounter a problem with your order, start off by emailing our customer service team at returns@annexpro.com . Our main goal is to give you the best experience possible and will do whatever it takes to fix the issue you are facing.

Note that while we have a flexible return and exchange policy, there are certain items that cannot be returned or exchanged for very specific reasons. These items include:

• Custom builds
• Special orders (e.g. an out-of-stock product that was ordered specially for you)
• Software and Authorization keys
• Oversized or overweight items
• Discontinued products
• “Used” or refurbished items
• Personal items (e.g. earphones)

If you have any questions regarding whether the product you are buying falls within the non-returnable category, don’t hesitate to reach us at contact@annexpro.com.

Within the first 30 days of purchase should your unit have any material defect, we will be happy to exchange the product for you for another unit of the same model. 

After 30 days:

In case of an approved return or exchange, please note that you would be responsible for shipping the product back to our office/warehouse.

Additional restocking fees may apply. More detailed instructions would of course be provided to help you in this process.